At Pawlect, we are dedicated to ensuring that your order reaches you quickly and securely. Please review our shipping policy below to learn more about our shipping process, options, and timelines.
1. General Shipping Policy
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We process orders within [1-2] business days (excluding weekends and holidays) after receiving payment confirmation.
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You will receive an email notification with your tracking information once your order has shipped.
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Shipping times and rates may vary depending on your location and the shipping method selected during checkout.
2. Shipping Options
We offer the following shipping options:
Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather or carrier delays.
3. Shipping Rates
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Shipping costs are calculated at checkout based on your location, the weight of your order, and the chosen shipping method.
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Free shipping may be available for orders over a certain amount. Check our website for current promotions.
4. International Shipping
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We ship to select international locations. International customers are responsible for any customs duties, taxes, or additional fees imposed by their local government.
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Delivery times for international orders may vary due to customs processing.
5. Lost or Delayed Shipments
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If your shipment is delayed or lost, please contact us at contact@pawlect.com with your order number and tracking information.
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We will work with the carrier to resolve the issue as quickly as possible.
6. Damaged Items
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If your order arrives damaged, please contact us within [X] days of receiving your shipment.
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Include photos of the damaged item and packaging to assist with the claims process.
7. Address Changes
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Ensure that your shipping address is accurate before placing your order. Address changes after shipping may result in additional fees or delays.
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Contact us immediately at contact@pawlect.com if you need to update your address before your order ships.
8. Contact Us
If you have any questions about our shipping policy, please reach out to us:
