At Pawlect, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our returns and refund policy below.
1. Eligibility for Returns
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Items must be returned within 30 days of receipt.
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Products must be in their original condition, unused, and in the original packaging.
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Certain items, such as personalized products, perishable goods, and clearance items, are not eligible for returns unless they arrive damaged or defective.
2. Initiating a Return
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To initiate a return, please contact us at contact@pawlect.com with your order number, reason for return, and any supporting photos if applicable.
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Our team will provide instructions on how to return your item and issue a return authorization.
3. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within [X] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4. Non-Refundable Items
5. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 7 days of receipt.
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Provide photos of the damaged item and packaging to expedite the claims process.
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We will offer a replacement, refund, or store credit depending on the situation.
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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For defective, damaged, or incorrect items, we will provide a prepaid return shipping label.
7. Exchanges
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If you need to exchange an item for a different size or product, please contact us at contact@pawlect.com.
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Exchanges are subject to product availability.
8. Late or Missing Refunds
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If you have not received your refund within the expected time frame, please check with your bank or credit card company first.
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If the issue persists, contact us at contact@pawlect.com, and we will assist you further.
9. Contact Us
If you have any questions about our returns and refund policy, please don’t hesitate to reach out:
